Ongoing efforts by Bristol City Council to avoid answering the phone to the public who pay them take a new turn.

The Bristolian hears that later this year the council will launch ‘a major generative AI-enhanced service’, ‘the digital assistant Briz’, in their contact centre.

It says here, “Briz will be taking calls and dealing with lots of customer requests, freeing up advisors to work from home and engage with the public as little as is humanly possible.” [we might have made some of that up, Ed].

Best of luck trying to contact the council in the future.