A young mum in Easton has thanked your super, soaraway BRISTOLIAN for its help in getting a £500 nursery fee overpayment refunded by the council – after more than a month of being FOBBED OFF WITH EXCUSES. She is thought to be one of hundreds across Bristol overcharged and awaiting a refund by the cash-strapped city council following its disastrous installation of a new computer system and countless job cuts.

“I spent weeks chasing this up on my own, being told there was nothing that could be done,” she said. “Yet having asked The BRISTOLIAN who in the council to contact, it TOOK ONLY HOURS TO SORT OUT.”

After getting in touch with the city’s premier scandal sheet for advice, the mother-of-one then emailed senior managers across Bristol City Council as well as her local councillors, using the magic words “misfeasance in public office” and threatening to go to the papers.

She quickly received the personal assurance of Finance Director Peter Robinson that the money she was owed would be returned to her straight away – and MIRACULOUSLY it was.

“It really made life difficult as I have to stick to a tight budget just to make ends meet,” the Eastonian told us. “I just wonder HOW MANY OTHER PEOPLE OUT THERE ARE IN THE SAME BOAT as I was, and why this mess happened in the first place.”